Tuesday, December 31, 2019

Oh My Siomai - 15123 Words

CHAPTER I EXECUTIVE SUMMARY NAME OF THE BUSINESS Oh My! Siomai! was chosen as the name of the store for some good reasons. The name is appealing to the target market we aim to cater to. Oh My! Siomai! represents a fast, reliable, and accessible impression to busy people or those who are always on the go – you eat while you go to school or to your work. Our product is different from other existing food outlets in terms of quality, cleanliness, unique taste, nutritious, healthy and affordable. LOCATION The location of the business is within the vicinity of the University Belt, which only means that we have lots of prospective customers to look up to. The store is situated at the Philippine – Japan Friendship Centre Manila Building located†¦show more content†¦MANAGEMENT ASPECT The proponents decided to adapt a Partnership kind of organization. The store’s total investment amounts to Php300, 000, which is from the personal funds of every partner. Tax and licenses amount to a total of Php6, 370 that would begin on the second week of January. FINANCIAL ASPECT The total project cost amounts to 300,000 in which we would invest a total of Php300, 000 for the start up of the business. A projected sale of Php1, 693,260 will be realized on its first year of operation with an assumption of 3% increase per annum. LIMITATIONS OF THE PROJECT STUDY This study includes only the study of venturing up a business in a commercial space along the Ricardo Papa Street Sampaloc, Manila for siomai. Surveys were conducted on the third week of January in several students which are assumed to be the target market of the business as well as the interviews done with the existing stores particularly competitors within the vicinity of the area. CHAPTER II MARKET INFORMATION This market study is aimed at determining and analyzing the demand and supply for the product in the past and making projections of demand in the future; ascertaining its competitive position in the industry, and designing marketing program for the product. INDUSTRY BACKGROUND Dumplings are an ancient food, known to cooks in many cultures and cuisines. The ingredients (grain, meat, vegetable, fruit), serving customs (with gravy, in soup, as dessert),Show MoreRelatedList of the Top Foodcart Franchising Business in the Philippines1759 Words   |  8 PagesFoodcart Franchise 83. Dipped Banana on Stick Franchise 84. Don Camote Foodcart Franchise 85. Doriyaki Twist Franchise 86. Egg Mess Express Franchise 87. Egg Moo Express Franchise 88. El Bonito’s Pizza Franchise 89. Emperor’s Siomai Foodcart Franchise 90. Ferino’s Bibingka Franchise 91. Filtrepreneur Franchise, Inc. 92. Five Spices Shabu-Shabu Foodcart Franchise 93. Float D’ Floating Ice Cream Franchise 94. Fresh Fruit Juice Foodcart Franchise 95. Fried Bites

Monday, December 23, 2019

The Epic Of Homer s Odyssey - 1433 Words

Homer’s Odyssey makes use of its epic qualities to narrate the lives of three men. The tale begins with Telemachus, a young prince who leaves his homeland to learn about his father and about himself at the same time. Through the use of this initial event, Homer creates a chronological structure that is further observed through the introduction of the story’s main character, Odysseus, the king of Ithaca and the father of Telemachus. Both father and son long to see each other after a decade of separation, and develop an increasingly complex relationship that bears unique attributes in the Homerian tradition. Similarly, once Odysseus returns home from Troy, he also visits his father, Laertes, and again the author elucidates upon the†¦show more content†¦Telemachus starts off as a fearful prince, but that is changed by the divine inspiration he receives form Athena when she tells him to â€Å"not to cling to (†¦) boyhood any longer—it’s time to become a man† (1:341-342). What is more important, though, is how the goddess highlights his resemblance to his father. Guided by Athena, the youngster is motivated to embark in an endeavor that leads him to gather the men of the city for the first time since his father’s suspected demise. Here, for the first time, we see someone stand in Odysseus’s shoes. Telemachus later goes on to speak in front of the suitors and even condemn their unruliness. Before our eyes is a man in the making, but let’s not forget the common saying: â€Å"behind every great man stands a great woman† and in his case much like in his father’s, it is a goddess that acts as a driving force of greatness. After the first hints of manhood become visible in Telemachus under the aegis of Athena, the young prince begins to dive deeper into the essence of his identity. Menelaus and Helen’s nostalgic accounts about Odysseus teach the prince about his father, but at the same time about the standards by which he should live by. Heroes are not such because they simply became heroes, but instead, because they followed someone’s example. Telemachus is destined to become Odysseus, and that can be drawn by

Sunday, December 15, 2019

The Impact of Globalization and the Internet Presents Real Free Essays

The topic of globalization has become a hotly contested debate over the past two decades. Indeed, the increased integration of international economies have led to costs to some and benefits to others. These costs and benefits are a result of three effects of globalization, that is, expanded markets, cheaper resources or a combination of the two. We will write a custom essay sample on The Impact of Globalization and the Internet Presents Real or any similar topic only for you Order Now Firstly, from the business perspective, one effect of globalization is that of expanded markets. This means that a business that had previously only sold its goods domestically can start selling products to other countries and this can increase their profit potential. Secondly, another consequence of bilateral trade agreements is the access to cheaper resources. Until the start of the 1990’s, the People’s Republic of China was largely closed off to the rest of the world. Many companies in the United States produced their goods either domestically or in areas with slightly less expensive labor. When China opened its market to the rest of the world, however, American companies were able to take advantage of the far cheaper labor. This is known as outsourcing. Cheaper labor contributes to cheaper costs, which in turn contributes to larger profits. Sometimes, but not always, this may also mean cheaper products and services. Finally, International development, as a consequence of globalization, arises out of a combination of both expanded markets as well as cheaper resources. A prime example of this is India. Before the late 90s, the information technology sector in India was largely in its infancy stage. However, coupled with an educated yet inexpensive workforce, foreign companies were able to start subsidiaries of high tech activities in cities like Bangalore. This technological know-how spread to local firms, who in turn grew as a result of expanded markets both in India as well as the rest of the world. More and more organizations are getting hooked into the Internet. They use the Internet to promote and sell their products and services, provide customer support, deliver training, and share corporate information with clients, employees, and customers. Businesses have found that the Internet is a powerful tool to help keep their employees and customers connected. In Vietnam, many organizations know to take advantages of globalization and internet to manage their operations. However, to survive in a competitive environment, they must understand in depth the strategic planning with the support of two above factors. Strategic planning is an organization’s process of defining its strategy , or direction, and making decision on allocating its resources to pursue this strategy. In order to determine the direction of the organization, it is necessary to understand its current position and the possible avenues through which it can pursue a particular course of action. Generally, strategic planning deals with at least one of three key questions: 1. â€Å"What do we do? † 2. â€Å"For whom do we do it? † 3. â€Å"How do we excel? † With the aid of Internet, firms can use high technology to access the external situation analysis, supplier markets and labor markets. In addition, they can easily find the database of competitors on the internet to design the attractive policy and prices for their own companies. References list: Wheelen, T. L. , Hunger, J. D. (2012). Concepts in strategic management and business policy (13th ed. ). Upper Saddle River, NJ: Prentice Hall. Myatt, M. (2011). The impact of globalization on business. Retrieved from: http://www. n2growth. com/blog/the-impact-of-globalization-on-business/ Green , J. (2011). How Does Globalization Affect an Organization’s Business Approach? Retrieved from: http://smallbusiness. chron. com/globalization-affect-organizations-business-approach-20077. html How to cite The Impact of Globalization and the Internet Presents Real, Essay examples

Friday, December 6, 2019

Tesco And Sainsbury - A Comparative Leadership Study Free Sample

Question: Discuss about the A Comparative Leadership Study of Tesco and Sainsbury. Answer: Introduction Tesco is the leading UK food retailer. It has its 1878 retail stores that are located all over the country. Tesco serves global clients, and it has 261 stores in Europe and in Asia, they have 179 stores. Currently, Tesco is the big company in the world, as it follows flexible leadership style that is adapted as per the requirement of the enterprise and in the manner it deals with the various situations (Northouse, 2013). The significance of leadership strategies is also referred as different stakeholders require to account different ways in which company need leadership, and lead towards attaining higher employees productivity (Turner Swords, 1997). Sainsbury is the 3rd largest company in the UK, having the market share of 16.5%. The company was founded in the year 1869 by John James and Mary Ann Sainsbury in London, UK. The leadership of the company was laid back by their attitude, as it fails to challenge the staff in an important way (Wrigley, 2000). Contemporary leadership theories applied to Tesco and Sainsbury Evolution of Leadership and Contemporary view Leadership theory covers up behavioral and contingency theory, along with path-goal and situational approach. Contemporary leadership theory is related to the work that emerged through the postindustrial paradigm. Northouse (2013) mentions that situational leadership is considered as the ethical process, which demands the model and end value commitment. Kutsar, Ghose Kutsar (2014) suggests that the main responsibility of leaders is to develop its followers, as it can help the company in becoming a leader (Thompson Martin, 2005). The outcome of the evolution of leadership and the contemporary view is that it is based on value, complexity, and direction towards achieving the goal (Mohammed Heather, 2005). The contemporary theory clearly reflects over a various range of viewpoints in conceptualization, as it directs the movement and social activism towards market-based frames (Kutsar, Ghose Kutsar 2014). Leadership and Learning Organization The learning organization termed cannot be confused with the organizational learning concept. It explains the company as the ideal environment for learning, as this environment is perfectly tuned with the goals of the business (Kutsar, Ghose Kutsar 2014). It explains the company as the ideal place, in which employees could quickly increase their capacity for creating the outcome, which they desire for (Kutsar, Ghose Kutsar 2014). This place is also considered as ideal as new as well as broad patterns of thinking could be easily nurtured, aspirations could be set free, and where people could have continued learning. Caldwell (2011) explains that learning organization has five disciplines such as personal mastery, system thinking, managing mental models, team learning as well as building the shared vision (Kutsar, Ghose Kutsar 2014). How Learning Organizations function? Learning organization functions includes clarifying the significant objectives, and then it moves towards exploring the commitment that is marked by the willingness, which they deceive (Hughes Merton, 1996). Learning organizations also analyze the mistake and try to correct it; they also reflect over the openness by not playing the game or identifying the personal agenda (Kutsar, Ghose Kutsar 2014). Learning organizations also take decisions by considering the companies best interest, learn different new ways, which are generative instead of adaptive; holds leaders that could enroll instead of selling (Kutsar, Ghose Kutsar 2014). These organizations also try to replace the compliance through the commitment, strive towards replacing the dialogue discussion, try to suspend the assumptions, and even try to foster the personal vision migration towards shared vision (Kutsar, Ghose Kutsar 2014). Leadership and Learning Organization- A Case Study of Tesco The Tesco experiences are mainly conceptualized in the three critical vast dimensions (Kutsar, Ghose Kutsar 2014). All these aspects try to form the difference among the internal corporate and the broad external view of the global experience in retail. The first critical area implies the internal process of strategies (Caldwell, 2011). The next theme is related with the process of external procedures. It covers up interactive aspects related to the global environment of retailers. The next dimension includes the functions of internal operations. All these dimensions are mainly significance while conceptualizing the experience and interpreting the global learning of Tesco (Caldwell, 2011). Teamwork and strong communication is part of the corporate culture of Tesco. In the company each employee is supposed to relate to the members of the team and come with inherent strengths. The team is considered as self-responsible towards their work, organization and goal (Caldwell, 2011). Tesco corporate culture helps the firm in becoming actual learning company, which initiate leadership by the support of openness, commitment, shared vision, and dialogue more than the compliance as it influences the cultivation and hierarchy of the inquiry spirit (Kutsar, Ghose Kutsar 2014). Many significant lessons are learned by the Tesco in the internationalization process, improving the responsiveness and adaptability of the firm. Tesco has also undoubtedly faced the various shocks in the market area, and in the result of that, the organization had to become quite vigilant and had even become interested in the experiment, learning and reacting towards the unexpected at the expansion later pha ses (John, 1996). However, it is noted that Tesco could apply the learned lessons through their experiences of the upcoming expansion and depend on the capacity of the company to explore the international learning sources in various contexts, institutionalizing, absorbing the knowledge (Caldwell, 2011). Sainsbury as a Learning Organization and the Role of Leadership Sainsbury holds the clear vision to become the most trusted retailer in the market, where people could like to work (Kutsar, Ghose Kutsar 2014). Sainsbury has the heritage that is set up from last 150 years of trading, and its considered as the central value of the company, and its considered as a great place to work that includes applying learning and development at the activities for attaining the set vision (Caldwell, 2011). The training process of Sainsbury was established by the explained audits. It also ensures the highest colleagues standards, by covering up material for learning, experience of training, assessment and finally taking feedback of learner (Kutsar, Ghose Kutsar 2014). The organizational structure of Sainsbury was formed in such a way that is tune with the enhancement in the continuation and effectiveness of the services. The background of the company laid emphasis over the service provision (Caldwell, 2011). In this way, the workforce efficiency is not considered as the main priority of the enterprise. The substantial variation in the leadership style is also another important organizational factor. The particular branch includes bureaucratic in nature and holds the important cultural power that relies on the hierarchy and tries to control by the branch authority (Rowley Slack, 2003). Authentic Leadership and Ethics Authentic leadership emphasizes over the positivity, high ethical standards, and transparency. It is noted that as the authentic leaders try to integrate and are committed towards the core ethical value, it contributes towards the positive climate of the company (Derr, 2012). The authentic leadership context is considered as the complex characteristics of the business through the uncertainty, additional components that cover up the culture of the company that is marked through the caring, nurtured through the human values at the workplace (Kutsar, Ghose Kutsar 2014). It is evident that ethical leadership strives towards motivational ethical behavior in the staff through displaying the values, thoughts, good behavior and attitude of the leaders (Derr, 2012). There are many rewards for the company that selects to function ethically and it also enhances the reputation of the company and morale of staff members (Kutsar, Ghose Kutsar 2014). Sainsbury and Authentic Leadership Sainsbury believes in certain aspects of the authentic leadership. Derr (2012) mentions that work can complete us, and can give us real satisfaction. It depicts the concern of self-awareness about the main elements of authentic leadership. In the authentic leadership, it is important to have the interpersonal dimensions, as it makes one aware of the distortion of reality that influences the followers and completes the task with the help of few resources that contradict the transparency (Derr, 2012). Interpersonal style of the person might reflect the unethical behavior. Therefore, in this case nurturing and caring environment is considered as the central aspect of the authentic leadership that often misses in Sainsbury (Dandy, 1996). The leadership style adopted at Sainsbury holds the approach towards the staff that is referred as arrogant and employees is often pushed towards their limits (Derr, 2012). Tesco and Authentic Leadership Leadership is more related to the human conditions of the business. It takes place in the families, a spot as well as communities (Kutsar, Ghose Kutsar 2014). Authenticity includes the strength and weakness, but at the same time, authentic provides the consistent notion of what actually leadership is. Authentic leadership is explained as the process, which tries to draw through the actual capacity of psychology and is developed under the organizational context that results in the high self-awareness as well as self-regulated behavior that is positive and foster towards positive self-development (Anchor Kourilova, 2008). Leadership at Tesco tries to facilitate the goals sharing, along with ideas, shared vision, in the result of that workforce become quite efficient, staff work towards the collaborative environment (Kutsar, Ghose Kutsar 2014). Tesco place the stringent procedure of hiring, recruiting people often fit into the culture of the company and make use of programs related t o leadership development, promotes the transparency as well as shared vision (Anchor Kourilova, 2008). Positivist vs. Dark side of Leadership at Tesco and Sainsbury Dark Side of Sainsbury In many incidences, Tesco is highly accused for forcing the miserable conditions of working at the stores (Anchor Kourilova, 2008). Tesco had faced criticism through the trade bodies, individuals, national organizations, and consumer groups. One of the biggest challenge faced by the company created the threats that the firm poses towards small businesses due to the increase in a monopoly that is imposed on the products (Kutsar, Ghose Kutsar 2014). Various other controversial areas are related to the staff treatment, trading the deals with both the customer and suppliers relations, along with overseas approach (Anchor Kourilova, 2008). There is a belief that aggressive tactics are used by the planning permission for constructing the new stores (Jenkins Williamson, 2015). Tesco was criticized by the media in both Ireland and the UK and various other places for its ruthless as well as harsh tactics of business as compared to the competitors (Kutsar, Ghose Kutsar 2014). The company was charged for bullying the farmers for reducing the prices towards the unsustainable levels. Tesco was also highly accused by the UK government for abandoning the Hanley Grange (Anchor Kourilova, 2008). Tesco had faced many other claims like out of date food that is labeled to appear as new; employees were contracting legionnaires problems in the stores, and poor hygiene at caf (Kutsar, Ghose Kutsar 2014). Dark Side of Tesco Leadership at Tesco is respectful and follows the ethical conduct. It is noted that staff at Tesco often work long hours and its common in the company (Boddy, 2010). Even the company pays low salaries to the employees, which is less than the average base salary of the industry. Even the recruitment process of the company is quite tied and arduous. Tesco is often accused of having the structure of low reward (Fernie Pierrel, 1996). Google is also alleged to have the practices of unfair practices along with quality issues. Tesco also continues to collect the extensive information and even aspire for the international domination (Boddy, 2010). Leadership in Teams- Theoretical Perspective Obtaining the understanding about the process of team leadership needs the analysis of team functioning nature (Kutsar, Ghose Kutsar 2014). To have this kind of understanding, one can try to articulate the leadership role better through fostering the effectiveness of team (Bogler, 2001). These type of team stress over the models of team leadership through the traditional models of leadership due to the central focus of the team and considered as the unit (Seth Randall, 1999). Team work is highly undertaken through the continuous cycle of relying on communication. These entire temporary goals directed cycle activities could be categorized within two different phases (Bogler, 2001). In the phase of transition, teams are often connected with the evaluation or either the planning activities for designing the foster attainment of the goals. Providing the centrality of the team performance requirement, then, in that case, team leadership could be viewed as orientation for the satisfactio n of team needs (Kutsar, Ghose Kutsar 2014). Whether it is outside or inside the team, it highly assumes the responsibility for team needs satisfaction and is often viewed as the role of team leadership (Bogler, 2001). Team Leadership, Decision Making at Tesco Team Leadership at Tesco Tesco tries to come up with different as well as the attractive environment of working for their staff members that are profoundly explored cultural manifestation (Kutsar, Ghose Kutsar 2014). Tesco moves more than offering the necessary requirements of the staff through holding the snack room, cafeteria, doctors, etc. (Heinrich Marschke, 2010). Leadership is referred as significant for discussing the innovativeness at Tesco. Even the staff operations are offered support through the team of leadership development and often conduct the research in the behavior that could influence the performance of team (Heinrich Marschke, 2010). There are certain habits that often create impact on the performance of team, such as result orientation, good coaching, empowerment of team, supporting staff with developing career, taking part in well being of staff, clear vision, primary technical skills, and listen to the group (Kutsar, Ghose Kutsar 2014). Each leader working at Tesco tries to evaluate all these habits, and these habits are usually the mimic of the internal actions of task leadership along with relational leadership activities (Rowley, 2000). Tesco holds the flat structure and often try to avoid the bureaucracy (Heinrich Marschke, 2010). Even leaders working at Tesco are highly responsible towards the patching of the business; they even shape the emergent strategies, redeploy and build the coordination among the functional competencies and external skills (Poister, 2010). Tesco believes that the effective team building conditions along with shared vision. Apparently, Tesco places the state of the competent team with the performance of team by the support of stringent proves of recruiting the talented people, monitoring and offering the required resources (Heinrich Marschke, 2010). Problem solving and Decision Making at Tesco Tesco post modern approach clearly reflects and evaluates the projects. The top management of the company act as the base and leaders in the company are referred as the facilitators members of the top board and they have the highly innovative orientation and are prone towards the change (Heinrich Marschke, 2010). Tesco make use of cross product and cross functional team approach, which could fulfill the set task for the purpose of sharing and for exchanging the details. At Tesco leaders direct their teams and also try to create the base of innovation in the company, and even act as the connector among the cultural followers and innovation facilitators (Heinrich Marschke, 2010). Leadership at Google is explained as the leadership bottom that goes in parallel with the complete direction that is offered through the top management (Kearney, 2010). Tesco takes the pride in explaining the culture of the company, in which each person is highly committed towards exploring the best idea. Te sco leadership also tries to encourage the debates (Heinrich Marschke, 2010). Team Leadership, Decision Making at Sainsbury Team Leadership at Sainsbury Sainsbury has already enforced its accountability, and take swift decisions and even articulate the communication process from top level to bottom level. The company also shows the task that is associated with the leadership aspects of clear vision, along with the ability that could inspire the followers trust (Kahai, Sosik Avolio, 1997). Under the organization structure, Sainsbury prevents the communication and often try to encourage the elitism. The elements related to the participative leadership are quite less (Kutsar, Ghose Kutsar 2014). Sainsbury even had to face the fierce competition in the global market. The decision process in the company is conducted from top to bottom (Kahai, Sosik Avolio, 1997). Problem solving and Decision Making at Sainsbury Decision making process at Sainsbury is considered as the top down approach. It relies on the particular group (Turner Wilson, 2006). Decision making group includes the senior managers that holds the specialized knowledge. The company also includes the hierarchy system, but in case of taking decisions, they try to keep it within few people and welcome fewer questions (Turner Wilson, 2006). Sainsbury structure permits to have the rapid decision making with un-wavering the discipline. Sainsbury leadership often tries to de-motivate to have the transparency, and ask people to work with scare resources (Turner Wilson, 2006). Conclusions and Recommendations Tesco and Sainsbury are considered as the two major giants, which try to adapt different philosophies of leadership. Tesco believes in connecting, caching, mentoring the styles, where else, Sainsbury is the one that is autocratic, sometimes it flouts with the ethics, its secretive and avert towards the openness, but still it holds the charismatic leadership. On the other side, Tesco owns the flat structure and create less influence over the system of hierarchy. None of the models could be emulated completely and they are highly prudent towards the functions by considering the circumstances of the company. References Anchor, J. R. Kourilova, T. (2008). Consumer perceptions of tesco own brands: The czech republic and the united kingdom. E M Ekonomie a Management, 11(4), 119-131. Boddy, D. (2010). Management: An introduction. Harlow, Prentice Hall. Bogler, R. (2001) The influence of leadership style on teacher job satisfaction. Educational Administration Quarterly, 37(5), 662-683. Caldwell, R. (2011). Leadership and Learning: A critical Examination of Senge's Learning Organisation. Springer Science, 4, 39-55. Derr, L. C. (2012). Ethics and Leadership. Journal of Leadership, Accountability and Ethics, 9(6), 66-71. Heinrich, C. J. Marschke, G. (2010). Incentives and their dynamics in public sector performance management systems. Journal of Policy Analysis and Management, 29(1), 183-208. Kahai, S. S., Sosik, J. J. Avolio, B. J. (1997). Effects of leadership style and problem structure on work group process and outcomes in an electronic meeting system environment. Personnel Psychology, 50(1), 121-146. Kearney, R. C. (2010). Public sector labor-management relations: Change or status quo? Review of Public Personnel Administration, 30(1), 89-111. Kutsar, V., Ghose, N., Kutsar, Y. (2014). Leadership Analysis Using Management Tools. American International Journal of Contemporary Research, 4(2), 125-130. Northouse, P.G. (2013). Leadership: Theory and Practice (6th ed.). California, U.S.A: SAGE Publications Poister, T. H. (2010). The future of strategic planning in the public sector: Linking strategic management and performance. Public Administration Review, 7, 246-254. Turner, J. J. Wilson, K. (2006). Grocery loyalty: Tesco clubcard and its impact on loyalty. British Food Journal, 108(10-11), 958-964. Turner, I., Swords, D. (1997). Strategy from the Inside Out. Cengage Learning EMEA. Thompson, J. L., Martin, F. (2005). Strategic Management: Awareness and Change. Cengage Learning EMEA. Seth, A., Randall, G. (1999). The Grocers: The Rise and Rise of the Supermarket Chains. Kogan Page Publishers. Jenkins, W., Williamson, D. (2015). Strategic Management and Business Analysis. Routledge Fernie, J., Pierrel, F.R.A. (1996).Own branding in UK and French grocery markets. Journal of Product and Brand Management, 5(3), pp. 48-59 Hughes, D., Merton, I. (1996). Partnership in produce: the J Sainsbury approach to managing the fresh produce supply chain. Supply Chain Management: An International Journal, 1(2), pp. 4-6 John, K. (1996). Can There Be a Science of Business? The Business of Economics Mohammed, R., Heather, F. (2005). Loyalty transfer from offline to online stores in the UK grocery industry. International Journal of Retail Distribution Management, 33(6), pp. 444-460 Rowley, J. (2000). Loyalty kiosks: making loyalty cards work. British Food Journal, 102(56), pp. 390-398 Rowley, J., Slack, F. (2003). Kiosks in retailing: the quiet revolution. International Journal of Retail Distribution Management, 31(6), pp. 329- 339 Wrigley, N. (2000). Strategic market behaviour in the internationalization of food retailing Interpreting the third wave of Sainsburys US diversification. European Journal of Marketing, 34(8), pp. 891-919 Dandy, J. (1996). Jonathan Dandy interviews Terry Wells, director of Customer Service. J. Sainsbury plc Managing Service Quality, 6(3), pp.16-22